JOHN
SMITH
Objective: To obtain a general management position in a full-service restaurant that will allow me to utilize my management and customer service skills for personal and professional growth.
Associates Degree, Communications
¨ Accountable for budgeting, cost control, payroll,
general accounting, and full profit and loss
¨ Recruit, hire, train, supervise, schedule and motivate
a staff of over 50 employees
¨ Investigate and resolve food/beverage quality and
service complaints, ensuring customer satisfaction and repeat business
Donatos, Full Service Location - 2000 – 2002
General Manager
¨ Extensive profit/loss experience in standardization of
portions and implementation of labor cost controls, documents end-of-month,
daily and weekly transactions, prepared bi-weekly payroll
Manager Training Location
¨ Trained all managers to enhance customer service and
increase profits through suggestive selling
¨ Improved productivity and morale by initiating systems
for accountability and by instituting effective training programs
Military Training Leader
¨ Was a key guide to all Airmen as they passed though
basic training to the Air Force.
Donatos Inc. - 1994 – 1998 Lancaster, OH
Shift Manager
¨ Trained and coached employees
¨ Established and maintained exceptional rapport with
customers, management, and vendors
¨ Managed inventory, and was responsible for AP and AR
Awards &
Recognition:
¨ “Airman of the Quarter” award- 2000
¨ Donatos “Shining Star” award - 2002
¨ “Top 3 Turnover and Prosperity” employee relations award-
2003
Computer Skills:
¨
PC
¨ Windows 98/2000/XP
¨ Microsoft Word, Excel, PowerPoint, Outlook
References: Available upon request
PAGE 2
REFERENCES
Professional: Kash Christopher, MSGT 915-659-8868
Patrick J. Smith, LT.
Col, USAF 915-654-5360
Personal: Brian
Thompson 614-638-0953